Users with the proper permissions are able to remove one or more hold codes from a box. Once all hold codes have been removed from a box, its retention fields govern its destruction eligibility.

1. Select Records Management | Search, Retrieve. The Search Results screen is displayed.
2. Follow the steps outlined in Searching for Records Stored at Iron Mountain to search for and display boxes. Boxes with one or more hold codes assigned are indicated by the On Hold box icon .
3. With your search results displayed, move your cursor over the record that you wish to remove a hold from. The record will be highlighted. You must Edit the box to remove its hold codes.

· Click the On Hold box icon . The Box Details screen opens. Click the Edit button.

· Select Edit from the Action dropdown. The Box Detail tab screen opens in edit mode.

4. Click the Remove link that is displayed in the Hold Codes section of the screen. The Remove Hold Codes screen opens. Only hold codes currently assigned to this box display.
5. Select one or more hold codes.
6. Click Remove Holds. You are returned to the Box Details tab screen.

6.                
7. Click Save.  The hold code(s) is removed from the box.  Once all hold codes have been removed from a box, its retention fields govern its destruction eligibility. 

Users with the proper permissions are able to remove a hold code from a box. Once the hold code has been removed, the box’s retention fields govern its destruction eligibility.

1. Select Records Management | Pickups, Add Records | Pickup List (Add Records). The Pickup List screen opens.

2. Click the Action dropdown to the right of the box and select Edit from the dropdown list. The box record opens with the Box Details screen displayed.

NOTE: New Box icons  are clickable. Use them as a shortcut to open the View Box screen instead of using the Action dropdown selections.

4. Click Save. The hold code is removed from the box and its retention fields govern its destruction eligibility.